Effective Date: January 10, 2025

At Chjumpxtop, we want to ensure your order is delivered to you safely and efficiently. Our Shipment Policy provides the details regarding shipping options, delivery times, shipping fees, and more. By placing an order, you agree to the terms outlined in this policy.

1. Shipping Locations

We offer both domestic and international shipping options. We ship to a wide range of countries and territories. The shipping method and delivery time will depend on your location, and the shipping costs will be calculated during the checkout process.

Domestic Shipping: We ship across the United States and offer various shipping methods based on speed and cost.
International Shipping: We ship to many countries worldwide. Please be aware that international shipping may take longer and customs duties may apply.

2. Shipping Methods

We offer several shipping methods to ensure your order arrives in a timely manner. The available options will vary based on your location, and you can select the one that best fits your needs. Shipping methods include:

• Standard Shipping: This is the most economical shipping option, with delivery typically taking 5-7 business days for domestic orders.
• Expedited Shipping: For faster delivery, you can select expedited shipping, which generally arrives within 2-3 business days for domestic orders.
• International Shipping: Delivery times for international orders vary based on the destination, but typically range from 7-14 business days.

Please note that delivery times are estimated and can be affected by factors such as weather conditions, customs delays, or carrier issues.

3. Shipping Fees

Shipping fees are based on the total weight of your order, the shipping method selected, and your shipping address. Shipping costs will be displayed during the checkout process before you complete your purchase.

• Free Shipping: We offer free standard shipping for orders over a certain amount (please check our website for current offers).
• International Shipping Fees: International shipping fees are calculated based on the destination and package weight. Additional customs fees, taxes, and import duties may apply and are the responsibility of the recipient.

4. Order Processing Time

Once your order is placed and payment is confirmed, it will be processed and shipped within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

You will receive a shipping confirmation email once your order has been dispatched. This email will include a tracking number, allowing you to track the status of your order.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the carrier’s website.

Please note that tracking information may not be available immediately after shipment. It can take up to 24 hours for tracking data to update in the system.

6. Address Accuracy

It is important that the shipping address you provide is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you notice any errors in your shipping address after placing an order, please contact us immediately to correct it.

7. International Shipments & Customs Duties

For international shipments, the recipient is responsible for any customs duties, taxes, or fees imposed by their country. These charges are determined by customs authorities and are not included in the shipping fees or the price of the item. Please check with your local customs office for more information.

We cannot control customs delays, and we are not responsible for any additional charges or customs processing time. It is important to be aware that customs regulations and import duties vary by country.

8. Lost or Damaged Packages

Chjumpxtop takes great care in packaging and shipping your order to ensure it arrives in perfect condition. However, if your order is lost, damaged, or delayed during shipping, please contact us immediately. We will assist in locating the package or arranging for a replacement if necessary.

In case of a damaged product, we require you to notify us within 7 days of receipt and provide photographs of the damage. We will offer a replacement or issue a refund depending on the situation.

9. Shipping Restrictions

Certain products may have restrictions on shipping to certain countries or regions. These restrictions may be due to local regulations, shipping carrier limitations, or product-specific considerations. If any items in your order are restricted from shipping, we will notify you and offer alternatives.

10. Contact Us

If you have any questions about shipping or need assistance with tracking or delivery, please contact our customer service team:

Hotline: 973-997-1997
Email: info@jumpxtop.com
Street Address: 2733 Wallbridge Loyalist Rd, Belleville